We offer free shipping on domestic orders of $35+ with upgrades for priority and express shipping.

Need to cancel or make an adjustment? Let us know right away, and we'll do our best! Email info@taleology.com. Unfortunately, we're unable to make any changes once an order is "fulfilled" because we're working quickly to get it to your doorstep! 

Returns: Something wrong with your purchase? We want to make sure you are 100% happy! While we do not do returns we do offer refunds within 14 days of receiving your order or a free replacement up to 30 days after your order, with reason. Make sure to reach out to us at info@taleology.com with your order number. 

If you select" no" on seeing the portrait first, we are not responsible for your thoughts on the final portrait and product. If you want to be sure the portrait captures your pet, please make sure to select "yes" to see the portrait first.