Have Questions?
We Have Answers.
Let us help answer commonly asked questions here. Still unsure? Just contact us.
What makes a good photo?
1.) Good Lighting! Be sure your pet's photo is taken in a well lit area. Ideally without a filter and in natural lighting.
2.) Nose On. Angles matter and vary based on the product chosen.
Custom keychain: Full body, most popular are sitting or standing. But we have done pets laying down too.
Everything Else: You want to get a shot that includes ears, neck and their face at the angle and expression you love.
Review our Image Guidelines for more information
Can I have more than one pet in my portrait?
As of right now our Wood Portraits are only 1 pet per portrait. We do this so you can arrange them on your wall as you would like.
We do offer an automatic discount thought when you order 2 or more.
What animals can you draw?
We have created portraits for pets all around the world. From bunnies to horses! Odds are, if it's an animal, we can create a portrait for you.
What wood is used?
Right now we create our portraits with Spruce, Cherry and Walnut which all have a natural grain.
We also use White and Grey which are coated basswood.
Do I get a preview before it ships?
Yes! We always send you an email with your artwork to "approve" or add feedback for fixes.* Our typical turn around time is 48-72 hours.
*If we do not hear from you within 2 weeks after reaching out, we will ship out your item with the portrait we have.
If you believe you put in the wrong email at checkout, please reach out to us ASAP at info@taleology.com.